Mystery Shopping … or business évaluation concerning products and/or services, is one of the specialties that we have developed over the years. We are able to assemble all aspects of the customer expérience concerning specific products or services by posing as « regular » customers following targeted directives.
For each mandate, FireWorxx puts dedicated teams in place that have both the industry know-how and the expertise needed to fulfill the mission. This combination allows us to guarantee flexibility, efficiency and results.
Evaluation tables and scenarios are customised to your objectives and needs.
Depending on your requirements, FireWorxx can either do a débriefing « on the spot » with the teams involved, or provide a detailed report with expert post-analyses.